All of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking.

Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.

Yes, it is possible. Please take extra care when entering all of your information, especially your credit card number, as we may not have enough time to contact you to amend any errors that could jeopardise your reservation.

Booking.com automatically shows only those hotels that have availability for the dates you enter.

Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a ‘Sort by:’ bar, which includes the option of sorting the hotels price. When you click on ‘price’ you can sort the hotels by price, combined with specific available room types.

Yes, you can refine your search in several ways:

• You can enter the district or landmark directly into the ‘Destination’ field box. Check the instructions under the ‘i’ icon if you are unsure what to enter.
• If you have already started a search you can use the filters on the left hand side of the page, including the ‘District’ filter.
• You can also choose points of interest from the ‘In and around’ section below the map on the left side of the page.
• You can use the map by clicking ‘Show Map’, and rolling your curser over, and clicking on the hotels and landmarks tagged.

On the left hand side of the hotel’s Booking.com page you can see a map, by clicking on ‘Show Map’ you can see the hotel’s location. The hotel you are looking at will be tagged in orange, nearby hotels are tagged in blue. Your confirmation email will also contain a link that allows you to map your route to the hotel.

There are 2 ways you can search for family rooms:

1. When entering your destination you can check the ‘Travelling in a group/with children’ box and enter your details in the prompt box that appears. The hotels shown will be limited to those that can match your specific requirements.
2. After you have entered your destination and started your search you will see a list of hotels. On the left of the page is a filter box called ‘Refine your search’, you can tag ‘Family Rooms’ under ‘Facilities’. This will limit the search results to hotels with family rooms.

After you select your destination and dates of your stay, a list of available hotels is displayed. Then you will see the option "refine your search" below the "search" button on the left side, you must click on one of the categories. This will allow you to filter hotels which offer specific facilities.

Yes, you can. After you have entered your destination and started your search you will see a list of hotels. On the left of the page is a filter box called ‘Refine your search’, under ‘Facilities’ you can check the box ‘Rooms/Facilities for Disabled Guests’. This will limit your search results to hotels that can meet your needs. We advise guests to contact us to confirm availability prior to booking.

Information regarding children and extra beds/cots is located under ‘Hotel Policies’, please take note of the following:

• Added costs for children, if any, are not included in the reservation price.
• During the online booking process please place your request for any extra bed/cot in the comments box provided.
• If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the ‘Remarks’ box during the booking process

It means that the policies for that room type differ from normal hotel policy, usually because a special low rate. When you roll your curser over the text you can see an explanation for the conditions, please read it carefully.

Information regarding extra beds is located under ‘Hotel Policies’, please take note of the following:

• Added costs, if any, are not included in the reservation price.
• During the online booking process please place your request for any extra bed/cot in the comments box provided.
• If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.
• We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

The rate we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.

This depends on the hotel and on the room type selected, but it’s easy to see what is included by checking the text under the room name. Tax requirements change from country to country so it is always good to check. You can see more detailed information about what is included in the price by rolling your cursor over the text in the column called ‘Conditions’. This information will also be in your confirmation email and on ‘My Booking’.

This depends on the hotel and the room type. You can see if it is included by checking the text just below the room name. If it is not included you can roll your cursor over the text in the column called ‘Conditions’, to find out if it is available and what, if any, the additional costs are. This information will also be included in your confirmation email and in My Booking.

No, we do not charge any fees at all.

This rate is the highest price advertised by that hotel on our website for this room for the following months. These are neither rack rates nor competitors rates.

Booking.com provides the best available rates for the dates of your stay. It is not possible to have any further reductions on the price.

Information regarding children is located under ‘Hotel Policies’, please take note of the following:

• Added costs for children, if any, are not included in the reservation price.
• During the online booking process please place your request for any extra bed/cot in the comments box provided.
• If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.
• We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

You cannot use the vouchers when booking on our website. You will have to follow the procedures described by the organisation issuing the voucher.

A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else’s card provided you have their permission. If this is the case please mention the card holder’s name, and that they have given permission for you to use their card, in the ‘comments’ box when you make your reservation.

Booking.com does not charge your credit card - Please check the payment conditions in your confirmation email to ensure the charge is not just part of the hotel’s reservation policy. If you feel you have been charged incorrectly, please contact the hotel directly.

Generally hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. You will be able see if it is possible during the booking process.

Pre-authorisation is a type of credit check. It is used to ensure that the credit card is valid, and that there are sufficient funds to cover all or part of the reservation costs.

Yes you can – only if you have permission from the card holder. Please state this in the "Remarks" box when making your reservation. The hotel may require authorisation from the card holder Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.

The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds.

To make a reservation via Booking.com all hotels accept:

• MasterCard
• Visa
• American Express

Some hotels also accept other credit cards for reservation purposes. In the book process you can see which.

Booking.com uses a secure connection for your booking:

• Your personal data and credit card details are encrypted.
• Our secure server uses ‘Secure Socket Layer’ (SSL) technology, the online industry’s standard.
• Our SSL certificate has been issued by Thawte.

Please contact the hotel directly. You can find their contact information, in your confirmation email or online via My Booking. For security reasons, never provide your credit card details by email.

Booking.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under ‘Hotel Policies’, in the room description under ‘conditions’ and in your confirmation. 

Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s Booking.com page and in your confirmation email.

It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel’s contact information in your confirmation email or online at My Booking.

In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.

During the booking process you can enter any special requests into the ‘Remarks’ box on the ‘Contact Info’ page. Once you have received your booking confirmation you can follow-up with the hotel directly to confirm that your request can be met.

No, bookings are for one night minimum stays only. Booking.com can only reserve hotel rooms, not meeting rooms or conference facilities.

The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email and on My Booking.

Usually this is not a problem, you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the ‘Remarks’ box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation you can follow-up with the hotel directly using the contact information provided.

Check-in and check-out times differ for each hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel page as well as in your confirmation email.

Room facilities are clearly listed under each room type, to see the full list and photos just click on your desired room type. You can find all of the hotel facilities just below the block of room types under ‘Hotel Facilities’.

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.

If there are no smoking rooms listed it means that the hotel does not allow smoking in rooms.

Pet policies are always displayed on the hotel’s page under "Hotel Policies".

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your pin code, so you can access your confirmation online at ‘My Booking’. We also send you a confirmation email with all your booking information.

Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to ‘My Booking’. On ‘My Booking’ you can view, change or cancel your booking. Please keep your pin code confidential.

My Booking is a self-service tool, which you can use to view, cancel or change your reservation online. You can access My Booking directly from:

• Booking.com, the link is on the top right hand side of the screen.
• With the link provided in your confirmation email.
• To login to My Booking just enter the PIN code and booking number you received on confirmation of your booking.

Yes, the room facilities listed under each room type are guaranteed by the hotel.

Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.

Cancellation policy varies from room to room. Usually you can cancel or change your booking right up to 24 hours prior to arrival time. You can check what any hotel’s policy is, and whether they will charge a cancellation fee, under ‘Hotel Policies’. This information is also included in your confirmation email. Please note that non-refundable and other ‘special deal’ rooms can have a different policy. You can see specific room policies under the ‘Conditions’ column beside ‘Room Type’.

Room specific cancellation information is included beside the room type under the ‘Conditions’ column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it’s wise to check both. The specific information, relevant to your booking, will also be included in your confirmation and on My Booking.

It is not possible to change the dates of stay for ‘Hot Deals’ and ‘Non-Refundable’ bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the hotel’s policy.

Under ‘Hotel Facilities’ you can see whether or not the hotel has parking, and if any restrictions apply. If the hotel requests you reserve parking, please contact them directly with the contact information provided in your booking confirmation.

If the hotel offers a shuttle service it will be listed under ‘Hotel Facilities’, by ‘Services’. Once you have made your reservation you can arrange the airport transfer directly with the hotel. The hotel’s contact information is listed in your booking confirmation. Please remember to have your flight details ready.

If the hotel has a luggage storage it will be displayed on the hotel’s page under "Hotel Facilities". For more information regarding the hotel’s facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking

Under ‘Hotel Facilities’ you can see a list of all the hotel’s facilities, activities and services.

You can see the hotel’s address at the top of the hotel’s page on Booking.com. It is also included in your booking confirmation email.

You can find directions to the hotel in several ways:

• In your confirmation email you are provided with a link to a route planner, with the hotel’s details already entered - just choose your starting point.
• You can also add the directions straight on to your TomTom from your confirmation page.
• Or access the GPS coordinates anytime, along with online driving directions, on My Booking.